Frequently Asked Questions

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Our pricing structure is set up to make our software affordable for facilities of all sizes. Please visit our cost page for more information.


Typically no. Users can access the LTC Solution Management Information Suite via a browser on mobile devices, tablets, laptops, and desktops.


The LTC Solution Management Information Suite uses encrypted SSL connections from the local device to the local server. All users have a unique user ID and password. Customer data is maintained on HIPAA compliant host servers.


All the features of the LTC Solution Management Information Suite, unlimited, secure cloud-based storage, product support, maintenance, and all features and enhancements added in the future. Click here for an expanded list of features.


No. Retrieval of information will always be free.


A typical installation will take approximately 1 week per facility using the comprehensive installation and training tools included in the LTC Solution Management Information Suitee system.


A comprehensive set of training tools are included in the LTC Solution Management Information Suite. The LTC Solution Management Information Suite also includes an in-depth help menu. The LTC Management Information Suite has been designed from the start to be as intuitive and easy to use as possible. This philosophy is reflected in the training tools and in-depth help menu. While we do not believe they will be required, additional training resources are available with à la carte pricing if requested.


Users can access the LTC Solution Management Information Suite via a browser on mobile devices, tablets, laptops, and desktops.


Yes. Any user with appropriate security authorization can access the system from any secure Internet connection.


Yes. The LTC Management Information Suite is intuitive and easy to use. No prior knowledge of computers or software systems is required.


Yes. Security is set by role and by individual. The administrator may create new user roles and/or update existing ones. If necessary, the administrator may change/delete user accounts.


LTC Solution’s Management Information Suite can accommodate as many users as the site administrator wishes to allow access.


The LTC Solution Management Information Suite has a built-in tech support ticket system. In addition, the LTC Solution Management Information Suite includes in-depth help menus.


Because the LTC Solution Management Information Suite is built on a Software as a Service (SaaS) model, data is captured at the point of entry and stored safely and securely in the cloud on HIPPA compliant host servers.


Yes. The LTC Solution Management Information Suite includes an electronic medical administration record (eMAR). The eMAR provides Resident Service and the Nursing staff go to document medication administration. Displayed by resident and time, each medication prescribed also displays the dosage to be administered and any special instructions regarding the medication. Scheduled weights, pulse checks, blood pressures and blood glucose levels are found / entered here. The date and time the medication was given as well as the employee that administered it is recorded. Once a medication is given it no longer shows up on the eMAR for that dosage/administration. The eMAR eliminates potential for error by organizing medications by date and time making it simple for the Med Aides to distribute. The eMAR can be printed to be sent along with the resident to physician appointments. Any medications not given, as scheduled, will show up on the “Exception Report” for the supervisor to investigate.


Comprehensive. Many product offerings for retirement and assisted living facilities have been cobbled together with disparate products and sold as a “modular” or “integrated” solution. The LTC Solution Management Information Suite has been conceived, built, and implemented as a comprehensive information system to meet the needs of retirement/assisted living facilities.